Ready to reopen your business?
Building trust is the main ingredient!
One of the main ingredients for a successful business reopening is building trust. Customers need to be confident that the businesses they visit have created a protected environment to which they can safely return. This is why the necessary changes and precautions your business takes need to be properly communicated - both online in advance of your customers’ visit - and on the physical premises itself. You owe it not only to your loyal customers, but to the customer base that is yet-to-be. Both re-gaining and retaining their trust is critical.
In order to help ease some of that anxiety (both for you as the business owner and them, as the customer), we’ve put together a list of three ways to help ensure success in reopening your business.
See how Local Business First can help!
First, make sure you have visited the Reopening Massachusetts page and have complied with all guidelines and standards!
Create a COVID-19 response or reopening webpage
In a designated Covid-19 web page, let customers know what rules they must follow when on the premises and how you limit the number of people allowed inside at one time. Advance notice of these rules will help customers feel secure before they even come into your place of business.
Update Google My Business (GMB) Q&As and posts
In the Question and Answer section of GMB, make sure to be answering as many questions as possible regarding what precautions and measures you’re taking so that it will be obvious to your customers, both former ones and potential new ones.
Keep customers informed on social media & emails
During the first weeks in business you need to keep your customers abreast of the opening hours along with the precautions you are taking to keep them safe. Create a series of social media posts for every platform your business uses and also take advantage of email marketing .
Contact Us today for a quote on a Back-to-Business Package!